Order Terms & Policy of Somvranto Bangladesh

("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns
We supports exchange if it falls within the following situations:

>Damaged Product
>Wrong Product Delivered
>Product Damaged during Delivery (*Must be claimed in front of delivery man / Courier Office)
>Very Short Dated Product
‍
(Somvranto Bangladesh) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.

4. Refunds
We only accept refund if anything goes wrong. And it's exceptionally rare with us.
Each Refund request is processed by mutual communication with us via email Only

5. Delivery Terms
Transit Time inside Dhaka
In general, domestic shipments are in transit for 1 - 2 days

Transit time in Domestic Nationwide
Generally, orders shipped domestically are in transit for 2 - 4 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

6. Operational Time
Orders placed before 02 PM - (Bangladesh Standard Time) will be dispatched the same day,
otherwise, within the next business day.
‍
Our warehouse operates on Saturday - Thursday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

7. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

8. Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

9. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

10. Tracking Notifications
Upon dispatch, customers will receive a tracking link from Logistics / Courier service (where Applicable)
from which they will be able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

11. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

12. Cancellations
If you change your mind, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

13. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

14. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

15. Customer service
For all customer service enquiries, please email us at order@somvranto.com

Somvranto Bangladesh ("we" and "us") is the operator of (https://somvranto.com)